Thank you for purchasing pet products from Silent Move LLC. We want you to be happy with your purchase, but if you need a refund or return, we are happy to help.
Refund Policy
If you are not satisfied with any product you purchase, we will provide you with a full refund within 30 days of receiving the product. In order to receive a refund, the product must be unused and returned in its original packaging. Refunds will be made to the same payment method you used when purchasing.
Return Policy
If you need to return a product, please contact us within 30 days of receiving the product. You can contact us at:
Company Name: Silent Move LLC
Company Address: 24 Carousel Ct, East Islip, NY 11730
Company Email: samanthadionisio@earthenshoes.com
Company Phone: +1 5183600589
We will provide you with return instructions and arrange for the return of the product. Please note that you will be responsible for the shipping costs incurred for the return unless the product is defective or shipped incorrectly.
Return Conditions
To qualify for a return, please ensure that the product meets the following conditions:
Unused and returned in the original packaging.
With the receipt or order number from the time of purchase.
Return Processing Time
Once we receive and inspect the returned product, we will process the refund or arrange an exchange as soon as possible. Refunds will be processed within 7 business days of receiving the returned product.
Please note that the refund amount may vary depending on the payment method. If you have any additional questions or concerns, please feel free to contact us. We will do our best to help you and resolve the issue.